| How to… Edit a mailing that’s been scheduled for delivery Stop that mailing! We’ve all done it. We hit the send button, or in MarketVolt’s case, confirm, then we notice a typo, “I put April 5 and it’s supposed to be April 6!”  To enable a mailing to be edited once it’s scheduled for delivery, the delivery must be canceled. You’ll find a link to cancel delivery on the statistics screen. Once canceled, the mailing can be edited.Please note, when rescheduling delivery, choose time that is at least 1 minute different than the original time. TIP! When scheduling delivery of a mailing, give yourself the opportunity to cancel and make changes. Once a mailing is within five minutes of its delivery time, it can no longer be canceled.  |
| Newly Hired! Meet Becki Benz  We are delighted to welcome Becki Benz to the MarketVolt support team. Becki brings many years of experience working in client support. When screening candidates for this position, we were extremely impressed with Becki’s technical knowledge, her organizational skills, and (most importantly) her personal qualities. She’s a great listener, friendly, and eager to help clients. We know she’ll be a great addition to our team. Becki replaces Sandy Barnett who resigned last month.REMINDER NOTE FOR OUR CLIENTS: Please send support requests to “helpdesk@marketvolt.com” or call 314-529-1435. Sarah Wright, Becki and the rest of the MarketVolt team will field those emails and calls and provide the extraordinary client care that you have grown to expect from MarketVolt. |
| MarketVolt Referral Program Spread the Word and Reap the Rewards  Did you know that we have a referral program that rewards you when we land a new client to whom you recommended MarketVolt? The program is simple:Direct Referrals Pay 15% We ask all prospects how they heard about us. If they say someone at your organization recommended us, we’ll consider that a “direct referral,” and we’ll credit your account 15% of the gross first-year license revenue from the new account. Indirect Referrals Pay 7% We will give you credit for an “indirect referral” anytime we sign a client who learned about MarketVolt by receiving an email from your organization. We’ll credit your account 7% of the gross first-year license revenue from the new account. Simple as that. |
| From the MarketVolt Blog Sales Lessons From One of My Favorite Movies MarketVolt’s Tom Ruwitch offers an amusing take on how not to sell in this post from the MarketVolt blog: When I meet an obnoxious, pushy salesperson, I call that person a “Ned.” That’s a reference to Ned Ryerson – the insurance salesman who went to high school with Bill Murray’s character, Phil Connors, in “Groundhog Day.” “…Here’s the scary thing: Everyone has a little Ned buried deep inside, and our inner Ned can escape without our realizing it. With email, social media and other interactive marketing technologies, we can deliver a pitch to larger audiences with greater ease than ever before. This makes Ned even more dangerous. Do you always suppress your inner Ned? Are you sure? As you read what follows, look in the mirror and ask, “Is this me?” Read on to learn how to recognize and suppress your “inner Ned.” |
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Bittersweet news from the MarketVolt support desk: Today is Sandy Barnett’s last day with MarketVolt. The news is bitter, of course, because we will miss Sandy. The news is sweet because Sandy has chosen to make the move so she can spend more time at home being a mom — something she is really excited to do!
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