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Monday Mash-Up

Monday Mashup 209.08.05

Monday, August 5
MarketVolt’s Monday Mash-Up


Great Ad, Great Story-Telling

My colleague Pat Hawn sent this video to me. A great example of marketing by story-telling. What does T-Mobile sell in this ad? Not a “phone.” They sell adventures, family connections and more… Thanks, Pat, for sharing this great ad. 


Market to the “Maybes” to Grow Your Business

I spotted this article over the weekend that describes marketing as a courting process. I agree. In fact, many years ago, I wrote this blog post that describes how nonprofits can court prospects. The ideas apply to for-profit businesses, too. And the ideas still apply — after all these years. 


Marketing Tips
Best Times to Post and Send…

We hear the question all the time: What’s the best time to send emails? The short answer: It depends on many factors. That said, we like this article that relies on data to recommend the best times for sending email and posting to social media. Further advice: Split test your sends and posts to measure one time against another.


Scruffy Cab Driver Does Customer Service Right

I love this video in which customer service expert Shep Hyken shares the story of a Dallas cabby who — at first glance — looked like a bum…

…but delivered moments of magic. Lots of lessons for all of us.  


Music and Movies
Recommending Rebecca

Rebecca Pidgeon is an American actress who is married to American playwright and screenwriter David Mamet. I learned of her years ago when I saw her in movies written and directed by Mamet. 

I highly recommend Mamet’s The Spanish Prisoner which stars Pidgeon, Campbell Scott, and Steve Martin. 

I learned recently that she is also an accomplished singer / songwriter. I recommend her 2011 album Slingshot. I also recommend her latest album, Sudden Exposure to Light, which was released last week. 


Quotable 

Marilyn Monroe passed away on this day in 1962. In the years since, we’ve learned that there was more to Marilyn than met the eye. Here’s something wise she said: 

“Imperfection is beauty, madness is genius and it’s better to be absolutely ridiculous than absolutely boring.” 


Any reading, listening, quoting, resourcing that you think we should share? Send us a tip.

Until next time, enjoy the rest of this week and the weekend.

Tom

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Monday Mash-Up

Monday Mashup 209.07.29

Monday, July 29
MarketVolt’s Monday Mash-Up


Simple and Wise Writing Tips

Here’s a great information graphic with 19 tips to help you write better with fewer mistakes. Print this out and post it by your desk. You’ll be a better writer for doing so.  


Marketing Tips
This Column is Not What It Sounds Like

I came across a great column with this headline: “It’s Time to Start Sleeping With Your Customers.” Don’t worry. It’s G-rated. This column is all about getting to know your customers, getting “intimate” with them, understanding their emotions, pushing the right buttons. And it’s very good. Most marketers and sales people rely to much on logic to drive sales. Successful marketers tap emotion. 


Recommended Reading
Steal Like an Artist 

Thanks to my friend Mary Kutheis (MCK Coaching) for recommending that I read Steal Like an Artist by Austin Kleon. Here’s how the author describes the book’s big idea: “You are a mash-up of what you let into your life. Anyone can be creative if they surround themselves with the right influences, play nice, and work hard. I like that idea, and I like this book. 


Music and Movies
Recommending Rebecca

Rebecca Pidgeon is an American actress who is married to American playwright and screenwriter David Mamet. I learned of her years ago when I saw her in movies written and directed by Mamet. 

I highly recommend Mamet’s The Spanish Prisoner which stars Pidgeon, Campbell Scott, and Steve Martin. 

I learned recently that she is also an accomplished singer / songwriter. I recommend her 2011 album Slingshot. I also recommend her latest album, Sudden Exposure to Light, which was released last week. 


Quotable 

“We live in a world where we are taught from the start that we are thinking creatures that feel. The truth is we are feeling creatures that think.” 

– 
Neuroanatomist Jill Bolte Taylor, quoted in the great column cited above. 


Any reading, listening, quoting, resourcing that you think we should share? Send us a tip.

Until next time, enjoy the rest of this week and the weekend.

Tom

Categories
Monday Mash-Up

Lessons from myth-busting a crummy article

In my most recent Monday Mash-Up, I mentioned an article about B2B marketing that I hated.

The article was a collection of quick-tips from different “experts.” Here’s the first tip that annoyed me:

An appeal to emotion typically wins in B2C marketing. In other words, when marketing to consumers, a winning strategy includes developing emotional connections and backing them with rational bits. B2B, on the other hand, goes through a more in-depth screening process. Decision makers in businesses are logic-driven and are trusted to find and defend the best possible solutions.

I think this is B.S.

Yes, selling to consumers (B2C) is different than selling to businesses (B2B). And yes, businesses go through a more thorough logic-driven process of vetting a purchase.

But emotional triggers almost always lead a buyer to consider a purchase. That’s true with consumers. That’s true with the buyer in a business.

The best B2B marketers understand this. Appeal to the emotions. Trigger desire and interest. Then prove the case with proof, data and other bits of logic to close the deal.

The article got worse. Here’s the tip that really got my blood boiling: 

Tell Them How You’ll Make Their Business Better. A B2C campaign is very direct in that it shows how a company’s goods or services directly impact the consumer. A B2B campaign’s focus is one company impacting another to make the second company better. The campaign’s value proposition has to be in making it easier for the other company to be more profitable, organized or efficient, and how those attributes will convert into long-term sales and growth.

So here’s a dirty little secret about lots of people who work in lots of businesses: They’re not worrying about how to make the business better. They’re worrying about how to make their own life better, how to succeed in their own little bubble. 

That doesn’t mean their selfish. That doesn’t mean they don’t care about the company’s bottom line. It just means they focus on their lives, first.

Of course, their job is part of their life. So they may be very concerned with how to perform their job more efficiently, with less headache and hassle. But that’s not the same as worrying about the company’s bottom line and overall performance.

Here’s an example:

Our sales vice-president Pat Hawn once met with a prospect who handled email marketing for a B2B firm. The firm had 12 sales reps each with their own list of contacts.

The email marketer sent 12 separate copies of her newsletter each month — one each for every sales rep. Each email was “From” the sales rep. Each reply address was that sales rep’s address. Twelve emails for 12 reps.

Pat nodded. “That’s a hassle,” he said.

“I hate it,” she said. “It’s the worst part of my job. I wish I didn’t have to do it.”

Pat showed her how MarketVolt can automate the process, how she could send a single email with a list that combines all 12 reps’ contacts, and have the reps’ names and email addresses automatically merge into the “From” and “Reply” emails.

“One email for 12 sales reps,” Pat said. “Easy.”

The rep hugged him and signed up for our service.

Pat didn’t say a word about the company’s bottom line. He didn’t pitch how MarketVolt will make the company better.

He recognized the marketers emotional turmoil.

She hates the process. Can’t stand it. She craves an easier way. That’s all about emotion.

That’s all about helping her.

Sure, creating greater efficiency can help the company’s bottom line. But that’s not how Pat sold it, and that’s not why she was buying.

B2B buyers are driven by selfish desires and emotion. They want a more comfortable life. They want recognition and glory. They fear looking foolish or failing. That’s all emotion.

Understanding what motivates your prospects is key. If you assume emotion doesn’t matter, if you assume that the company’s bottom line is the driving motivator, you’re probably misreading your prospects.
 
Tom
MarketVolt

p.s. We help businesses figure out what they sell. Then we help them identify and connect with their target markets so people will listen to what you’re saying. If you want to discuss how to make it happen for your business, email me at tom@marketvolt.com. For no charge and no strings attached, we’ll discuss with you how you’re building email lists, generating new leads and generally finding and connecting with prospects.

p.p.s. If you like these emails, please do me this favor: Forward this to someone who might also enjoy it and encourage them to sign up for future emails on our website at MarketVolt.com.

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Monday Mash-Up

Monday Mashup 2019.07.22

Monday, July 22
MarketVolt’s Monday Mash-Up


Marketing Guidance
There Are No Universal Truths in Content Marketing (Sort Of)

This is a great article. I encourage you to set aside a few minutes and read it. The key idea: “How you choose to approach content needs to differ depending on what you’re trying to accomplish.” The article goes on to outline different approaches for different goals. 


For the “Bad Advice” File
I Hate This Article So Much I Have to Share It

I came across this article from Forbes this morning. It’s a curated collection of tips from an expert panel asked to discuss how to build a B2B marketing campaign. The article is loaded with contradictory points and invalid advice. I’ll elaborate in the email I send on Wednesday. Meanwhile, take a look and let me know what you see. Can you tell what I found so annoying and wrong?

(p.s. Sorry… I try to keep this Mash-Up as positive as possible, and I generally only share content I think is strong. I made an exception in this case because sometimes we can learn from others’ mistakes.) 


Marketing Funnies
What Does “Disruptive” Mean? 

I met a guy last week who was raving about a new company that he said was “perfectly disruptive.” I hear about “disruptive” companies a lot. It’s supposed to be a compliment. But it may be the most overused cliche in the business world today. Here’s a funny cartoon and accompanying blog post that gets at this idea. 


Music Discovery
This Site Offers a Quick Way to Find New Music

When I’m looking to discover something new to add to my playlists, I go to AllMusic.com’s New Releases page.  I’ve written before about AllMusic.com. It’s a great resource for learning about artists and reading reviews about their releases. AllMusic reviews music in all genres. Music that doesn’t get reviewed elsewhere gets space on this site. I’ve discovered tons of great music here. The New Releases page is always a great place to start.


Quotable 

Emma Lazarus was born on this day in 1849. She was the American poet who wrote “New Colossus,” the poem on the base of Statue of Liberty. Here’s that poem: 

Not like the brazen giant of Greek fame,
With conquering limbs astride from land to land;
Here at our sea-washed, sunset gates shall stand
A mighty woman with a torch, whose flame
Is the imprisoned lightning, and her name
Mother of exiles. From her beacon-hand
Glows world-wide welcome; her mild eyes command
The air-bridged harbor that twin cities frame.

“Keep, ancient lands, your storied pomp!” cries she
With silent lips. “Give me your tired, your poor,
Your huddled masses yearning to breathe free,
The wretched refuse of your teeming shore.
Send these, the homeless, tempest-tost to me,
I lift my lamp beside the golden door!”


Any reading, listening, quoting, resourcing that you think we should share? Send us a tip.

Until next time, enjoy the rest of this week and the weekend.

Tom

Categories
Monday Mash-Up

Monday Mashup 2019.07.15

Monday, July 15
MarketVolt’s Monday Mash-Up


Excellent Advice
Four Email Marketing Goals For Your Business, With Examples

This is a great article from MarketingProfs. Excellent advice with how-to examples. You have to sign up for a free MarketingProfs membership. But it’s easy to do that, and the content on their site is well worth it!


Amusing Enlightening Video
Generic Brand Video Mocks Messaging Cliches

This video is funny. And it probably will seem familiar. That’s the point. It demonstrates how easily marketers fall into familiar, cliched patterns to deliver their messages — how they rehash tired cliches, thinking they’re saying so much when they’re actually saying so little.  


More Email Marketing Tips
How to Get More Email Clicks

Here are some excellent tips about how to make your emails more engaging and increase clicks.


Recommended Viewing
If You Like the Beatles…

I recently saw a movie I liked: Yesterday. The premise: A struggling singer/songwriter in England gets hit by a bus. When he wakes up, everyone in the world — including Google — has no recollection of the Beatles, except him. When he performs a Beatles song for his friends, they think he has written a masterpiece. Guess what happens next? There’s nothing very deep about this film. The romantic stuff is predictable. There’s a twist at the end that makes some people cringe. But, still, I liked it, and I recommend it. 

If you’ve seen it, let me know what you thought. 


Quotable 

Russian author Anton Chekhov died on this day in 1904. He said this: 

Knowledge is of no value unless you put it into practice.


Any reading, listening, quoting, resourcing that you think we should share? Send us a tip.

Until next time, enjoy the rest of this week and the weekend.

Tom

Categories
Monday Mash-Up

2019.07.08

Monday, July 8
MarketVolt’s Monday Mash-Up


Marketing Tips
Encourage Customers to Review Your Business

Here’s a great article that describes how to use email to encourage customers to submit online reviews. Reviews can help you build your business — especially if you actively respond to the reviews. This article has some great tips about how to solicit reviews and how to respond to them. 


Presentation Advice
Ditch the Fancy Language and Buzzwords 

When it comes to public speaking and presentations, my friend Fred Miller knows his stuff. I love this post from his website in which he reminds us that “plain, simple language rules.” Great advice for public speakers and writers. 


Sales Tips
Cold-Call Emails that Worked

For some businesses, email pitches to cold leads can work well to fill the funnel (This is entirely different than email marketing to subscribed followers). This article has some excellent tips for writing cold sales emails and includes five examples of emails that worked.


Myth Busting
Eight Marketing Myths Debunked

Good stuff about social media, email, search marketing and more in this article.  


Quotable 

Businessman and former US Vice-President Nelson Rockefeller was born on this day in 1908. He said this: 

There are many other possibilities more enlightening than the struggle to become the local doctor’s most affluent ulcer case.


Any reading, listening, quoting, resourcing that you think we should share? Send us a tip.

Until next time, enjoy the rest of this week and the weekend.

Tom

Categories
Monday Mash-Up

2019.07.01

Monday, July 1
MarketVolt’s Monday Mash-Up


Marketing Tips
How to Humanize Your Marketing and Share Brand Values

You’ve heard me say it many times before: Marketing should not be all about pitching your products and services. Here’s a great article that describes “How to Share Your Brand Values Via Email.

This is an excellent read. 


Great Advertising
Shampoo Company Urges You Not to be a Head-Scratcher

I love this ad campaign from Head & Shoulders. It’s funny and effective. Rather than explain it, I’ll let you see for yourself. (Be sure to click on the thumbnail images below the main one so you see all the ads in the campaign). 


Marketing Resource
A Collection of Great Ads, Updated Weekly

I found that Head & Shoulders ad on a site called Ads of the WorldThis is a great resource for marketers to find great advertisements for entertainment and inspiration. Each week Clio highlights several can’t-miss ads, selected by their editors. 


Mindset Reset
You Have Permission to Fail
I love this article about “failing up.”  Not only should you embrace the learning that comes with failure, you should also be courageous enough to admit your failures. Your brand and your business will benefit from it. 


Happy Independence Day

We hold these truths to be self-evident, that all men are created equal, that they are endowed by their Creator with certain unalienable Rights, that among these are Life, Liberty and the pursuit of Happiness. — That to secure these rights, Governments are instituted among Men, deriving their just powers from the consent of the governed, — That whenever any Form of Government becomes destructive of these ends, it is the Right of the People to alter or to abolish it, and to institute new Government, laying its foundation on such principles and organizing its powers in such form, as to them shall seem most likely to effect their Safety and Happiness.

– From The unanimous Declaration of the thirteen United States of America, ratified on July 4, 1776.


Any reading, listening, quoting, resourcing that you think we should share? Send us a tip.

Until next time, enjoy the rest of this week and the weekend.

Tom

Categories
Monday Mash-Up

2019.06.24

Monday, June 24, 2019
MarketVolt’s Monday Mash-Up


Myth-Busters
My Pal Adam Blows Away the B.S. About Email Marketing

Adam Kreitman is my friend and one of my marketing heroes. He knows his stuff, and he shares it in emails he sends every Monday through Friday. You can sign up here.  He sent an email last night that I especially liked. It starts like this: “Recently I’ve been struck by the glaring lies and misconceptions that still permeate out there about email. So I want to take this moment to clear the air for you dear readers so you don’t fall for the email BS the folks I talk about below do.” It continues here…  


Website Tips
Are You Making These Mistakes

I like this article: 10 Web Design Mistakes You’re Making That You Love (& Your Visitors Hate).  Great advice that has us re-thinking a couple of things about our own site. How’s your site doing?


Marketing Insights
Why Do People Buy

This is a great summary to help you understand what drives human beings to make buying decisions. Helpful stuff for marketers and salespeople: The seven cognitive shortcuts that dictate what people buy – and what they don’t


Recommended Viewing and Listening
Movie and Soundtrack Echo the 60s California Sound
Laurel Canyon in Los Angeles was the center of folk rock in the mid-1960s. A new movie called Echo in the Canyon tells the story of Laurel Canyon and tracks the creation of a new album on which current artists, led by Jakob Dylan, recreate songs from the era. The movie and the soundtrack are both great — must see/listen for anyone who likes folk rock — such as the Byrds, Buffalo Springfield, The Mamas and the Papas, The Beach Boys and similar artists. 


Quotable

Of course it could be better.
That’s not the question, not really.
The question is, “what are you going to do about it?”

– Seth Godin


Any reading, listening, quoting, resourcing that you think we should share? Send us a tip.

Until next time, enjoy the rest of this week and the weekend.

Tom

Categories
Monday Mash-Up

Monday Mashup 2019.06.17

Monday, June 17, 2019
MarketVolt’s Monday Mash-Up



Last Wednesday, my beloved St. Louis Blues hockey club won the National Hockey League’s Stanley Cup Championship for the first time in franchise history. On Saturday, I was among the 400,000+ fans who celebrated at the championship parade in downtown St. Louis. 

In honor of all of the above, here is the Stanley Cup Edition of the Monday Mash-Up. If you’re a Blues fan, you get it. If you’re not a Blues fan, you’ll still find plenty of useful information in what follows…



Leadership Lessons
Business Lessons from Blues Coach Craig Berube

After a slow start at the beginning of the season, the Blues fired head coach Mike Yeo and tapped Craig Berube to replace him. Berube pushed all the right buttons in leading the Blues to the championship. Here’s a great article in Forbes, written by St. Louisan Shep Hyken, that draws business lessons from Berube’s leadership this season.       


Marketing Lessons
Blues Journey Offers Blueprint for Business Recovery

On January 3, the Blues had the worst record in the NHL. Six months later they were hoisting the Stanley Cup. This is among the greatest turnaround stories ever in professional sports. The qualities and practices that led to this turnaround can be applied to a business that is struggling. Here’s an article that describes how


Celebrate Good Times
Blues Parade Reminds Us to Cheer Victories — Big and Small

Saturday’s parade was a celebration for the ages. Celebrations matter and they motivate. Too often in business, we don’t celebrate enough. Here’s a great article I clipped long ago that reminds us that we should celebrate small successes, not just the huge, once-in-a-lifetime achievements. 


The Economics of Winning
Championships Generate “Psychic” and Actual Income
What’s in it for a city and its residents when the local team wins a championship. This article in Forbes, says a championship can confer great benefits on a city. Both St. Louis and Toronto (which just won the National Basketball Association crown) are currently reaping those benefits. The article shares some fascinating data about the benefits for both cities. 


Recommended Listening…
One Song Defines Blues Championship Run

I admit it. Gloria is not the greatest song. But it’s currently my favorite song. And thousands (maybe millions) of Blues fans would say the same.

If you have no idea what I’m talking about… If you didn’t know that the Blues adopted “Gloria” as their victory anthem, here’s the story.


Any reading, listening, quoting, resourcing that you think we should share? Send us a tip.

Until next time, enjoy the rest of this week and the weekend.

Tom

Categories
Monday Mash-Up

Monday Mashup 2019.06.10

Monday, June 10, 2019
MarketVolt’s Monday Mash-Up


More Important than a Game
Blues Stanley Cup Run Introduces World to Inspiring Girl

I live in St. Louis, and I root for the St. Blues hockey club. So I’m disappointed this morning that the Blues lost last night to the Boston Bruins and didn’t clinch the Stanley Cup championship on home ice (they’ll try again on Wednesday in Boston). 

To cheer myself up, I watched this video last night — the story of Laila Anderson, a young Blues fan who is battling a rare disease with courage and grace. Her story inspires everyone who hears it — including Blues players. I love this story. It reminds me that so many things are more important than a hockey game.         


Marketing Guidance
Email Marketing Tips

I like this article from Search Engine Journal and agree with the advice: 
11 Powerful Email Marketing Tips You Need to Know


Recommended Reading
Mary Karr is a Master

Mary Karr is one of my favorite writers. Her first memoir, The Liar’s Club, is great — funny, insightful, heartbreaking, riveting. in 2015, she published The Art of the Memoir — a book about writing, particularly about the art of writing memoirs. This too is a great book. It’s full of great insights for anyone who writes, not just a memoirist. 


I’m Listening to…
Joe Walsh’s Hit that Turns 41 Today
            

Joe Walsh is one of rock’s greatest guitarists and bad-boys. On this day in 1978, he released Life’s Been Good, a song that celebrates and satirizes rock-star life.

Here are some fun facts about the song, from SongFacts.com

Here’s a rockin’ video of Walsh performing the song soon after it was released. 


Here’s a quote I like from Mary Karr:

“I once heard Don DeLillo quip that a fiction writer starts with meaning and then manufactures events to represent it; a memoirist starts with events, then derives meaning from them.”


Any reading, listening, quoting, resourcing that you think we should share? Send us a tip.

Until next time, enjoy the rest of this week and the weekend.

Tom